Product Operation Support

Job Type: Permanent

Salary: £45,000 – £55,000 + Benefits

Location: Manchester (Hybird)

About the Role
Our expanding client is looking for a skilled 3rd Line Support professional to manage and optimise their product offerings. You’ll play a key role in maintaining IT infrastructure, focusing on Microsoft technologies and high-traffic systems. If you’re passionate about solving complex IT issues and ensuring seamless product performance, this role is for you.

Key Responsibilities
* Optimise service desk processes to enhance ticket resolution.
* Manage high-priority requests and collaborate with product teams for timely solutions.
* Identify and automate operational inefficiencies, providing insights for product improvement.
* Work with Customer Success, Sales, and Commercial teams to enhance customer satisfaction.

Key Skills & Experience
* Strong communication and analytical skills.
* Familiarity with service desk tools and IT systems.
* Proven ability to prioritise, manage time, and solve complex challenges.

Ready to take the next step in your career? Contact Harvey Moran for immediate interview consideration.