Azure Cloud Operations Lead

Job Details:

• Type: Permanent
• Salary: £45,000 – £55,000
• Location: Birmingham (Hybrid)

The Azure Cloud Operations Lead oversees technical operations, with a primary focus on hosted infrastructure, Azure, Wintel environments, and large-scale server management. This IT role emphasises leadership in team mentorship, shift management.

Primary Responsibilities

• Guide shift leaders to maintain operational standards across all teams.
• Ensure team-wide familiarity with up-to-date procedures and provide training as needed.
• Lead operations in hosted infrastructure and cloud environments, focusing on secure data storage and disaster recovery.
• Address client escalations related to cloud infrastructure and server management.
• Manage incidents and escalations, focusing on quick resolutions in Azure, Wintel, and x86 environments.
• Identify knowledge gaps, especially in Azure, Wintel, and server infrastructure, and up skill team members accordingly.
• Oversee network and server infrastructure monitoring, ensuring early issue detection.
• Lead cloud and hosted infrastructure operations with a focus on Azure, large-scale servers, and Wintel environments.
• Ensure incidents are logged, escalated, and resolved effectively.
• Provide hands-on support for Azure, Wintel, x86, and server infrastructure.

Skills and Experience

• Strong experience in hosted infrastructure and large-scale server management.
• Deep knowledge of Azure and Wintel environments, including hands-on experience in setup, configuration, and maintenance.
• Proven ability to lead, mentor, and develop technical teams.
• Familiarity with ITIL processes to manage incidents and changes effectively.
• Previous experience as an Azure Cloud Operations Lead or similar role.